IT Help Desk

Improve Employee Engagement with an IT Help Desk (and more!)

Have you ever felt like your job wasn’t important? Have you struggled to understand how your job fits in with the big goals of the company? Are you a manager looking for effective ways to ignite employee interest? At Panurgy, we know that to improve employee engagement, businesses need to solve technical issues in a timely manner. Many are choosing IT services that include an IT Help Desk as part of their employee engagement planning.

Improve Employee Engagement with an IT Help Desk (and more!)

Years ago, I worked for a company that sent an employee survey. One of the questions asked was whether we had the tools we needed to do our jobs. At the time, it was clear that we did not have the technology where it needed to be. Tower computers and 5+ year old laptops needed to be replaced. Security on important client files needed passwords. There was much to do technology-wise and managers either had their hands tied or just didn’t care. It was disheartening to say the least, but it doesn’t have to be this way for your employees. Here are ways to improve employee engagement with an IT Help Desk and more.

  1. Recognition. Don’t give the awards to the same people and departments all the time. It makes the people who don’t receive them feel excluded. As a result, they will not be focused and will eventually leave the company if you don’t push them out first. Their performance has more to do with being recognized for a job well done than their actual job. Make them feel important.
  2. Communication. Employees love to feel like they are in-the-know about the company. Communicate in writing, verbal announcements, and video so that all learning styles are recognized, and everyone feels like they are part of a team that matters. Ask managers to explain how each job is part of the whole of the company and how what each person does impacts the other departments.
  3. IT Help Desk. Just like I wanted the tools I needed to do my job, so do you and your employees. An IT Help Desk will go a long way to helping employees with common problems like email issues, security system updates, and password changes. Give employees the power to seek solutions on their own by providing an IT help desk that can address their immediate problems.

As an IT Services company, we talk to employees who are seeking solutions to everyday business problems. One of the ways to keep employees engaged is to provide an IT help desk where our team of experts can address problems, so you don’t have to. For more information, contact Panurgy today!